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Customer Service

We appreciate your feedback as we are constantly striving to deliver the best moviegoing experience for our guests. Please fill out the form below and one of our team members will assist you within 24-48 hours or feel free to contact us by phone at 248-478-7170 (Monday - Friday).

Refunding Tickets

We understand things come up, or mistakes are made and a refund is necessary. If you need a refund for a movie ticket please contact the location you purchased the tickets for and a manager will be more than happy to assist you.

Laurel Park Place (Livonia, MI) – 734.464.7027
Mall of Monroe (Monroe, MI) – 734.457.9080
Classic State Wayne (Wayne, MI) – 734.326.4602
Woodland Mall (Grand Rapids, MI) – 616.777.5201
Kennedy Mall (Dubuque, IA) – 563.556.0077
The Beacon Cinema (Pittsfield, MA) – 413.358.4780
Northtowne Mall (Defiance, OH) – 419.920.8038

For more information regarding refund policies please visit - Theatre Policies

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Immersive Sound

Go beyond the ordinary listening experience by putting the audience inside the movie in a new spatial way, revealing every detail of the audio with unparalleled clarity and depth.

Utilizing the latest in sound phasing technology, trinnov introduces futuristic enhancements to the sound paradigm of Time / Phase / Frequency and pushes the boundary of cinema sound.